Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you'll accept our sincerest apologies for the smell of smoke that you experienced. Noise: I stayed 3 or 4 times and it was always quiet. Close to airport and car rental return (about 6 min). We designed our mobility accessible bathrooms for easy access. I couldn't believe when we met in the lobby at 5 am to get on the shuttle to the airport and it wasn't a shuttle at all!! Find 15 listings related to Surestay Plus Hotel By Best Western Humble in Humble on YP.com. GM1Ret, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. SureStay Plus Hotel by Best Western Kansas City Airport. We have booked 5,000,000+ reservations. Best Western® Hotels & Resorts | 79,981 followers on LinkedIn. These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners. Cheap and cheerful. Unfortunately, unless you like to be awoken by the smell of marijuana at all hours of the night, this is not the hotel to stay at anymor... more, This used to be our go to hotel. Anthony R, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. Tumatanggap ang SureStay Hotel by Best Western Phoenix Airport ng mga Booking.com … A big thank you for sharing this five star review of our hospitality and service. Kind regards, General manager of Surestay Hotel by Best Western Phoenix Airport, aztrav_9, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. The free bus to the airport was pretty good. We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future. Had to stay for a few days but never got room service or cleaning! Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review CRT814, Thank you very much for the compliments you give to our hotel! Once again, a big thank you from all of us and we look forward to having you back . Only thing they could improve on is the breakfast which was very uninspired, but since the price was right, I didn't expect much. They really make sure that their guests comfortable and taken care of once they're on the grounds. It is always exciting for us to read such positive reviews from our valued guests and we thank you for leaving your five star rating of our hotel. The room and staff were great! We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future, Ac not working, housekeeping just talking and forgot to do my room, had to go up to housekeeping and tell them to clean my room , ac was hot and it was like 100degrees. It was comforting to know that our vehicle was safe in a locked area while we were gone. Nothing too fancy, but very clean and a good nights sleep! Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review CocoaBerkshire, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. Friendly helpful staff. I was very tired and arrived late to the airport and there were no rental cars left. If I took the time to clean the rest of your hotel room I would have used all the clean towels. (Whi... more, was surprised to find my booking (via booking.com) cancelled because “The system cancelled it”. But that’s an interesting customer service. So dirty that I took the towels to wipe the floors so we could sleep clean. Kind regards, General manager of Surestay Hotel by Best Western Phoenix Airport, Good day patsy312! you experienced. Please give us time to investigate the matter of your concern so we can do appropriate actions. The woman who checked us in was great and suggested a fantastic Mexican restaurant to catch lunch at. The room seemed to be recently remodeled, the bed was super comfortable and the microwave, refrigerator and coffee maker were all you needed to get you going in the morning. Thank you for your feedback. I hope you'll return to enjoy a better experience with our breakfast service as well. The hotel is situated in a tough neighborhood on Van Buren and 32nd. On behalf of our entire staff, we thank you for staying with us and we hope to see you again when your travels bring you back to the area! Barabasnatalia, Thank you for your feedback. Linda was very nice and helpful. Not going to stay definitely no more always stay in best Western but these one ac was not working, Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review gemende86, I am so sorry to hear about the difficulties that you experienced with the Ac. My wife and kids almost refused to go into here when they saw the area. The room was really nice, had a huge raised jacuzzi in it as well as a separate bathroom, tub and shower combo. I would NEVER recommend this hotel!! We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again! Some of the bad reviews are from those that might not know how to see the positive in things. SureStay Hotel by Best Western Phoenix Airport, Phoenix. We look forward to serving you again! Left too early for breakfast. Staff: Most of the time I've been here the staff has been really rude. All rights reserved. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review daphnesmith2020, Thank you so much for sharing your review and giving us an honest look at the guest experience in our Surestay Hotel by Best Western Phoenix Airport hotel. A stay at SureStay Hotel by Best Western Phoenix Airport places you in the heart of Phoenix, a 1-minute drive from Celebrity Theater and 8 minutes from Phoenix Convention Center. Best Western has really outdone the competition! Mini muffins and juice was about it. Where is this policy written, certainly not on the booking site nor the SureStay Best Western website. We look forward to serving you again! Not much in the immediate walking area to see or go to for restaurants. Excellent service and amenities for the price. We take pride on reviews like this as it is a testament of our guest's satisfaction! Thank you to the front desk staff for their quick professionalism. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! ThecStaff was very helpful. We hope that your next visit will be another five star experience. Our guests praise the breakfast and the helpful staff in our reviews. hollyw123, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I can't begin to tell you how much we enjoyed reading this review and we thank you for leaving your five star rating of our hotel. Guests are offered a complimentary 24-hour on demand shuttle to and from the airport when booking a room and the hotel offers park and fly packages. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We really got lucky when we found this hotel because it also offered parking while we were on vacation. SureStay Hotel, Tina M, General Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review. Situated near the airport, with free shuttle bus that runs to and from the airport. Stay somewhere else for your family's sake! SonoitaSlim, Thank you so much for taking the time to leave such a thorough and insightful review regarding the shuttle and suggestions to improve the experience for our valued guests in the future. It is so rewarding to hear that we were able to provide a comfortable bed, pillows and you found the location to be so convenient for your needs. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area! The staff is very nice and it is close to the airport. So I know that even though the room looked clean, it wasn't. It couldn't have been cleaned for days, weeks! amyspooky, Thank you for your kind comments and review regarding our high standards of cleanliness. The front desk representative informed me I could not stay here as my address is within 30 miles of the hotel. I was in town to see the Royal Rumble. She said they ran only on the hour. But our satisfaction guarantee is unmatched! As it happens we live during the Summer at Munds Park, AZ, well over 100 miles from the hotel and had driven down to Phoenix and SureStay to overnight before our early early Southwest flight, departing at 5:45a on 9/11/2019. Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. Closer to the airport the price was higher than the original hotel and even with that because of Covid no one comes in and... Because our first hotel was a disaster Expedia helped us get into this hotel. The room was very clean and comfortable. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. So, honestly? Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Hi Angelica H, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! Rough neighborhood. Woke up with back pain during the night and it was bad when we got up. I am so sorry that you smelled smoke in your room. We will inform the kitchen staff on this problem immediately so they can improve the quality of food that we serve. We would stay again. The room was clean and provided the excellent opportunity for relaxing after a long day. But that's an interesting customer service. Any prohibited drug is not allowed in the premises of the hotel as a compliance to the mandate of the police. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Tony L, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. The SureStay Plus Hotel by Best Western near MCI provides Park Sleep Fly extended hotel-parking-shuttle packages. inskeepj, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience . If you plan on getting any sleep, don't stay here. davidhall2020, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. There are a couple of nice workers but mostly they act super snotty and will obnoxiously deny requests for the type of room you want. The towels looked dirty and were stained. I had to be in Phoenix, mid August, and as a Front desk Manager in another city, I was very impressed with this property. Sheri R, On behalf of my entire team of Surestay Hotel by Best Western Phoenix Airport , we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. Any prohibited drug is not allowed in the premises of the hotel as a compliance to the mandate of the police. I also took some ideas from this property back to my own hotel. The facility and the rooms are okay but not the service. ), it was a relief to get picked up so easily. Lakeridge Golf Course is 4.6 miles from the hotel. We're glad you had a great time with us and we look forward to serving you again. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. Kind regards, General manager of Surestay Hotel by Best Western Phoenix Airport, Hi Angelica H, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! The prices are great and I would rather pay less than pay more to be in a nicer area. We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. The airport shuttle was exactly on time and our stay and trip to the airport went off without a hitch. Kind reards, General manager of Surestay Hotel by Best Western Phoenix Airport. I managed to arrange a ride from my home to the hotel, and a pickup when I checked out. Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Greetings from Econo Lodge Airport Hotel. Check in and check out service was great. I told I had never heard of an airport hotel that ran only on the hour and she said "I guess you have checked before you checked in.". We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again! Definitely not a family friendly hotel. Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Hi Jim C, we are excited to learn of your five star experience at our hotel. BethJ117, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you ; though I regret to hear that you weren't thoroughly impressed with the location of our motel. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel . I hope that this will not deter you from enjoying our accommodations and services in the future. Hotel staff was helpful, funny, and friendly. I can't begin to tell you how much we enjoyed reading this review and we thank you for leaving your five star rating of our hotel. We are looking forward to hosting you again and have a great day ahead! Thank you so much for your compliments to our free shuttle service! Greetings from Econo Lodge Airport Hotel. Thank you very much for choosing Surestay Hotel by Best Western Phoenix Airport for your recent visit to the area! . SureStay Plus Reno Airport Hotel in Reno, Nevada is a venue available for weddings and other events. All the best hotel deals on ebookers.com. Overall a real nice stay. We sure will strive for the best. Two different Uber drivers commented that we were staying in a “bad area”. Save on MCI airport parking! Safe travels! A New Hotel Experience by Best Western ® At SureStay Hotel Group ®, we understand every trip and every traveler has unique needs. The SureStay Hotel by Best Western Phoenix Airport is a mid-class hotel and an affordable place to stay. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. The staff was very accommodating and professional and they quickly booked me a comfortable but inexpensive room. As I experience the hotel from a different prospective then a regular guest I was very impressed by the whole experience. Did not feel as safe as I should have. Thank you for letting us know how impressed you were with our services and amenities. They gave me two dollars back and a soda. The guy at the counter was very polite, but he was on his own. Price was great, rooms were fine, a good place to stay if you are flying out of the airport. Thank you to the front desk staff for their quick professionalism. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition. I hope that this will not deter you from enjoying our accommodations and services in the future. In a good spot, excellent size rooms with parking directly outside your room. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again! Simply click the heart icon on your favourite hotels pages and see them appear below. Please give us time to investigate the matter of your concern so we can do appropriate actions. We will inform the kitchen staff on this problem immediately so they can improve the quality of food that we serve. Our guests praise the comfy rooms and the overall value in our reviews. This venue offers 6,500 square feet of available space, ideal for personalization to your preferences and style, as well as an in-house restaurant and chef. The room smelled of urine, there was no control over the loud, raucous patrons, there were no decent restaurants close by (I wouldn't walk that neighbourhood after dark anyway) and there were a lot of people just hanging around washing cars and smoking. Travelocity.com • Hotels • United States of America • ... SureStay Plus Hotel by Best Western Willcox offers 53 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary weekday newspapers. It was an ice box. The rooms have nice engineered vinyl flooring which makes everything feel very clean. I was surprised. Just too soft. However, we have noted down your matter of concerns regarding beds, pillows, and others. The room and staff were great! We're glad you had a great time with us and we look forward to serving you again. The towels were used to clean just the bath area. We would certainly love to have the opportunity to host you again in the future! We will address this concern to our management team and we hope to see you again soon. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Property is well lighted, room is spacious, location near 2 gas station, convenient, asked why people within 30miles are not allowed to stay (never saw that in other hotels), was answered those people came in to have a party they didn't want to have in their own house. We will soon take appropriate actions to make the things right and will also talk to our housekeeping department. daphnesmith2020, Thank you so much for sharing your review and giving us an honest look at the guest experience in our Surestay Hotel by Best Western Phoenix Airport hotel. My husband is fussy about hotels so we always wind up spending at least $300 per night. Bed was extremely small for 2 people. If you go out to eat, don't eat anywhere near the hotel. Great value for the price. SureStay Hotel by Best Western Phoenix Airport puts you in the center of Phoenix, 0.7 km (0.4 mi) from Celebrity Theater and 5.3 km (3.3 mi) from Phoenix Convention Center. We look forward to serving you again here at the Surestay Hotel by Best Western Phoenix Airport ! And they charge me $25 dollars cause my son got a blood nose during the night and stained the sheet.never will stay there again. We look forward to serving you again! Have a great day ahead from the general manager of Econo Lodge Airport Hotel. Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Hi E8039KFjenniferw, Happy new year! However, We apologize if our staff has been rude to you or that they were not treating you as best as they can. Looks like the lady at the reception didn’t know how to deal with the system, so just refused me. They had a yogurt machine with fruit, granola, and chocolate toppings. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Plenty of room, good bed, room was clean. I wonder what is really going on with this local policy? Beds were comfortable. zenusyazzie, Your five star review is greatly appreciated. However, we have noted down your matter of concerns regarding beds, pillows, and others. They are only servicing people flying into Sky Harbor. yes. They have definitely cleaned it up. As a single woman I felt fine in my room, but the area is really, really, shady. Room was very nice. Beds feature memory foam mattresses. Location: Well, you can take the shuttle to and from the airport. 1/2. HRS stars SureStay Plus Hotel by Best Western Kansas City... 11828 NW PLAZA CIRCLE, 64153 Kansas City . We would like to inform you and to our future guest that this is a drug-free environment hotels. Safe travels! Jerry N, On behalf of my entire team of Surestay Hotel by Best Western Phoenix Airport , we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. As i myself work in a hotel i can say this is one of the best for the price. Spacious bathroom and dressing area. Book SureStay Plus Hotel by Best Western Syracuse Airport, North Syracuse on Tripadvisor: See 684 traveller reviews, 75 candid photos, and great deals for SureStay Plus Hotel by Best Western Syracuse Airport, ranked #1 of 1 hotel in North Syracuse and rated 3.5 of 5 at Tripadvisor. We look forward to serving you again! Looks like the lady at the reception didn’t know how to deal with the system, so just refused me. We do appreciate the compliments to our staff and we are all looking forward to seeing you again! Kind regards, General manager of Surestay Hotel by Best Western Phoenix Airport. Breakfast service was disappointing. Store any leftovers in the mini fridge featured in all of our guest rooms. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. I want to apologize for the noises that disturb your rest, All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. Took hours to warm up. Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Ellen A, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! Unfortunately, unless you like to be awoken by the smell of marijuana at all hours of the night, this is not the hotel to stay at anymore. Closer to the airport the price was higher than the original hotel and even with that because of Covid no one comes in and changes your room which is fine. For the return, the shuttle is only available once per hour, but Lyft was $7. Indulge yourself in this warm and inviting king bedroom. To be treated so shabbily in front of all those people. Traffic noise was definitely an issue in the AM. Note about the airport shuttle. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. HotelMangmt321, Hotel Support von SureStay Hotel by Best Western Phoenix Downtown, hat diese Bewertung kommentiert Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. On the downside, when we arrived in the room the heat was off. It was all I could do not to burst into tears in front of all the people standing in line at the front desk. Till then, take care and stay safe!! In Phoenix (Downtown Phoenix) A stay at SureStay Hotel by Best Western Phoenix Airport places you in the heart of Phoenix, a 1-minute drive from Celebrity Theater and 8 minutes from Phoenix Convention Center. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Definitely not a Best Western. Show Phone Number Call: (602) 273-1601 MAKE A CONNECTION SureStay Hotel by Best Western Phoenix Airport is currently available to chat: Send Message At the end of a long day, relax in our clean, fresh king mobility accessible room. Guests are offered a complimentary 24-hour on demand shuttle to and from the airport when booking a room and the hotel offers park and fly packages. Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Lock808, We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. On behalf of our entire staff, we thank you for staying with us and we hope to see you again when your travels bring you back to the area! Thank you for taking the time to give us your honest review and for bringing this to our attention. After bathing you'd expect to get into bed clean. 7 reviews of SureStay Plus Hotel by Best Western Albany Airport "Both nice and not so nice. Popular attractions Chase Field and Talking Stick Resort Arena are located nearby. Great experience all around. I hope that this will not deter you from enjoying our accommodations and services in the future. Overall good value, clean but take some food with you. Breakfast is non existent. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback. This used to be our go to hotel. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We will soon take appropriate actions to make the things right and will also talk to our housekeeping department. Live in true luxury when you book this king room featuring a flat screen TV, free Wifi ,microwave and refrigerator. Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Kamihameha, Thank you for bringing to our attention your experience with our staff and comments regarding your stay in our hotel. I booked it because of the decent ratings it got and the price was right. It is a pleasure to hear that you appreciate our reasonable rates and we were able to provide you a comfortable experience. Is an old dodgy area that has been cleaned up, but not much available nearby. Wishing you a very good trip back home and we look forward to serving you again here at the Surestay Hotel by Best Western Phoenix Airport. Kind regards, General manager of Surestay Hotel by Best Western Phoenix Airport. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. Click here to view details, SureStay Hotel, Owner at Surestay Hotel by Best Western Phoenix Airport, responded to this review, Dear Guest, Closer to the airport the price was higher than the original hotel and even with that because of Covid no one comes in and... more, Because our first hotel was a disaster Expedia helped us get into this hotel. paws0810, Thank you so much for your kind comments and review regarding your most recent stay with us. It was 25 degrees F outside. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again! This hotel is a nice hotel but so many problems the beds are uncomfortable pillows suck and none of the outlets worked to charge our phones. Akuyek, Thank you so much for taking the time to write this thorough and insightful review. . Compare Reviews, Photos, & Availability w/ Travelocity. We would certainly love to have the opportunity to host you again in the future! Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. Looks like the lady at the reception didn't know how to deal with the system, so just refused me. AdamBilgy, Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. That being said, we didn't venture out of the property. 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